Is the project description the only information saved?

No; the backup can hold the full submitted payload together with operational information. That includes the named contact and project fields, consent and source details, and technical information such as the client IP and user agent. Keep that broader record in mind before including anything unrelated to the roofing request.

Does an IP hash replace my name or email?

The hashed identifier is additional submission-check information, not a replacement for the contact fields. Your inquiry can still be associated with your name, contact details, and project. It would be inaccurate to describe the request as anonymous simply because one technical identifier is stored in transformed form.

Where are referral notifications generated?

Notification handling belongs exclusively to the Lead Gen CRM workflow. There is no separate website email notification step to rely on. This distinction does not prohibit the matched contractor from contacting you by the methods authorized in your request; contractor communication is different from a site-generated notification.

Can I request removal by clearing my browser?

Clearing local browser data does not withdraw records already transmitted to the backup or CRM, or information already provided to the contractor. For a records question, use the labeled form route described above. State the request plainly and avoid assuming that a browser action changes server-side or contractor-held information.

Delco Roofers Privacy

Red brick twin home with a newly replaced dark shingle roof on a tree-lined street in Delaware County, PA

Delco Roofers Privacy Policy

Homeowner referrals require information to move between the website’s submission systems and the contractor who can respond.

No-cost request
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Matched by ZIP code
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Delaware County, PA

Contact fields and project details

Homeowner referrals require information to move between the website’s submission systems and the contractor who can respond. This policy explains that workflow for Delco Roofers, the free Delaware County homeowner referral service operated by SoleSource Pros. We are not a roofing contractor. Requests are matched with ONE independent licensed and insured contractor and are never sold to multiple contractors; that contractor limit does not mean there is only one operational record of a submission.

The form collects your first name, last name, phone number, email address, project ZIP, and selected roofing service. Optional fields cover street address, roof material or type, urgency, insurance-claim status, number of stories, roof age, and project description. These fields give the inquiry a location and a subject while providing ways to reach you about the roofing project.

Only include details that help explain the request. A note about a leaking dormer on a Havertown cape can be useful; an occupant’s medical history or a payment card number is not. Avoid passwords, alarm instructions, bank records, government identifiers, and insurance documents in free-text fields. Household access information can be discussed directly when a legitimate appointment is arranged.

Source, consent, and technical information

The submission also includes administrative information such as a submission identifier, source page, page URL, and available campaign or referring-link information. The workflow records consent and the exact consent wording associated with the inquiry. Browser information, including the user agent, and the client IP address are handled as technical request data rather than homeowner-written project details.

An additional hashed IP identifier supports submission checks. Hashing transforms an identifier; it does not make the complete request anonymous or remove the original contact information from other stored fields. In particular, the full backup payload can contain the client IP and browser data alongside the details you entered. The CRM also receives technical information used in processing the request.

Private backup and full payload storage

A private backup preserves the submission, including the full request payload rather than only a short summary of the roof concern. Contact fields, optional project answers, description, source data, consent records, and technical request information can therefore exist together in the backup. Operational fields can associate that record with CRM forwarding status and a CRM reference.

This backup is part of handling the request, not a second invitation to another roofer. A homeowner describing a slate issue in Swarthmore may have both a backup record and a CRM record while still receiving only one contractor match. Keeping those distinctions clear prevents confusing internal processing copies with the number of independent contractors receiving the referral.

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CRM forwarding and notification boundaries

Request information is forwarded to the Lead Gen CRM for inquiry handling. Notifications for this workflow are handled exclusively through the CRM; the website does not send separate notification emails. An email address entered in the form remains a contact field, but it should not be taken as evidence that the site itself has emailed you or the contractor.

The database, CRM, and related processing services support storage and delivery of the inquiry. A successful browser confirmation is not proof of a scheduled visit or a delivered site email. The operational backup and CRM forwarding result help relate the submission to its handling status, while the independent contractor discusses actual contact and appointment arrangements with you.

Disclosure to the matched contractor

To enable a response, the matched independent licensed and insured roofer receives information relevant to the project, including contact details, location, and the described concern. A narrow driveway in Newtown Square or an attached home in Drexel Hill may be relevant context if you choose to mention it. The referral is not a sale of the same request to multiple roofing businesses.

After contact, the contractor may create its own estimates, scheduling notes, invoices, or project records. Those records arise from your dealings with that independent business and are not all controlled by this website. Raise questions about the contractor’s separate records with the contractor, particularly if you later supply documents or accept paid services.

Permission and privacy questions

By submitting, I agree that Delco Roofers (SoleSource Pros) may share my request with one independent roofing contractor serving my area, who may contact me by phone, text or email about this project. Consent is not a condition of purchase.

The form requires that permission for submission, while purchasing roofing work remains optional. To ask about information handling, label a form description “Privacy request” and explain whether you are seeking a correction, a deletion review, or clarification. Provide enough context to identify the original inquiry without attaching identity documents or creating an unnecessarily detailed new personal record.

This policy does not set an invented storage deadline or offer instant erasure, guaranteed exports, or an account-based privacy dashboard. A question may involve backup information, CRM records, and details previously shared with the roofer. The form provides a route to request review, not an assurance that every copy can be changed or removed automatically.

Questions

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